Quality is an integral part of ITS. We have stringent processes in place which are built over a period of time based on the real time experiences. We believe that our success is sole predicted by our customer’s successes and satisfaction. ITS believes that each customer is unique and has unique set of requirements and expectations. Every customer has defined quality policy with key attributes specific to their organization. We at ITS have a straightforward and simple motto in very un-ambiguous terms that says,
“To satisfy our customers by providing value added services
that meet or exceed customer expectation”
The quality focus will be embedded in every service we provide internally and externally, be metrics driven and support the mission of the organization.
Our Quality Philosophy is:
Focuses on both internal employees and external customers
Align processes, technology, people values and polices to continuously perform above and beyond
Constantly seek newer ways of resolving problems and exceed customer expectations
Continuously improve processes to prevent repetitive costs and develop do-it-right-at-the-first-place attitude.
Optimize the performance of organization by addressing customer needs with zero lapses.